The Gaming Hub operates a gaming, entertainment, cafe, retail, and booking experience in Kuwait. This Privacy Policy explains how The Gaming Hub collects, uses, stores, and protects information when customers use The Gaming Hub mobile app and related services.
Information We Collect
We may collect information that you provide directly, including your name, mobile number, email address, profile image, date of birth, account preferences, language preference, feedback or request messages, and other profile details you choose to provide.
We may also collect information created through your use of the app, including bookings, ticket purchases, package balances, gaming hours, order history, cart activity, support or feedback submissions, notification preferences, and app activity needed to provide the service.
Bookings, Orders, and Payments
The app lets customers book gaming activities, museum tickets, console rooms, shooting activities, board games, and other services, and may allow food, cafe, retail, and package purchases.
Payment processing may be handled by third-party providers such as Apple Pay, KNET, payment gateways, banks, or other payment processors. The Gaming Hub does not store full card numbers or full payment card details in the app.
How We Use Information
We use information to:
- Create and manage user accounts and profiles
- Verify users and maintain secure login credentials
- Process bookings, tickets, and retail orders
- Track and maintain package balances and gaming hours
- Show real-time tickets and complete booking history
- Provide customer support and resolve feedback submissions
- Send important transactional and service notifications
- Improve overall app performance, reliability, and security
Notifications and Device Information
If you allow notifications, we may send booking updates, order updates, account notices, support messages, offers, or service announcements.
We may collect limited device, diagnostic, crash, and app performance information to improve reliability, resolve bugs, and troubleshoot issues.
Sharing of Information
We may share information with service providers that help operate the app, including hosting providers, payment processors, analytics or diagnostics providers, notification providers, and operational partners that support bookings, orders, customer service, or security. We do not sell personal information.
Data Storage and Security
We use reasonable technical and organizational measures to protect customer information. No digital service can guarantee complete security, but we work to protect information against unauthorized access, loss, misuse, or alteration.
Data Retention
We keep information for as long as needed to provide services, maintain transaction and booking records, comply with operational needs, resolve disputes, and meet legal or accounting requirements. Some records may be retained after account closure where required for business, security, or compliance reasons.
Your Choices and Rights
You may contact The Gaming Hub to request access to your information, correction of inaccurate information, deletion of your account or certain information, or help with privacy questions. Some deletion requests may be limited where records are needed for completed transactions, security, legal, or accounting purposes.
Children
The app is intended for customers who are permitted to use The Gaming Hub services. Parents or guardians should supervise minors using the app or visiting The Gaming Hub.
International Services
The Gaming Hub is based in Kuwait. By using the app, you understand that information may be processed using service providers and systems that support our operations, which may include providers located outside Kuwait.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted through the app, website, or other appropriate channels. Continued use of the app after an update means the revised policy applies.
Contact Us
For privacy questions, support, or account requests, contact The Gaming Hub through our official website: https://thegaminghub.com